Contact

For corrections, data questions, takedown requests, advertising or partnership enquiries:

Email: the contact form below

For anything about an actual journey — refunds, complaints, lost luggage, medical or security help — please contact Indian Railways directly on 139 (Rail Madad) or railmadad.indianrailways.gov.in. This Portal cannot act on booking or refund requests.

Grievance officer

In line with the Information Technology (Intermediary Guidelines) Rules, complaints about content on this Portal may be sent to the contact above and will be acknowledged within 24 hours and resolved within 15 days.